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Top Questions

Question: The product has no options for color and size, how should I choose to

Answer: Please submit the order and leave a message for the color and size you need, or contact us by Email and WhatsApp after payment. Thank you

What does the package contain?

Default : include authentic card, care book, dust bag.
All bag with same serial number as authentic, it’s easy to do the code, you can contact us to show some sample.
Can provide : shopping paper bag, brand box, store receipt but we need charge extra shipping fee, tell us if need it.

What are your strengths?

1)High quality: All our products are made of the good quality raw material. All our products must be inspected again by our QC team before they are sent out.
2)Safety: If the parcel loses, we will compensate all your loss in your future orders.
3)Fast shipment: You parcels will be delivered within 24 hours after we receive your payment in normal. And the parcel will reach your side in 7-25 business days.
4)Customer support: Our top priority is making sure our customers are satisfied! Feel free to send your inquiries with email and we will reply in less than 48 hours including weekends.

Top QuestionFrequently Asked Question

Question: How long does shipping take?

Answer: The shipping time will vary based on where you are located and whether the product you order is in stock.
We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 3-25 working days.

Question: What happens if my shipment is lost or stolen?

Answer: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate.
But if the postal service delivers the bags/handbags to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.

Question: What methods of shipping do you offer, and what can you tell me about them?

Answer: Shipping using Epacket/China Post Registered Air Mail is default.(If fast shipping is required, additional DHL / EMS shipping charges can be paid.) Once we ship your package,
we will send you tracking number once it available. The delivery time is from 3-25 working days.

Question: It’s been two weeks, where is my order?

Answer: The delay doesn’t happen often. But if there is any significant delay with your order we will contact you immediately.
We will keep contacting you from the time your order is placed. When your bags/handbags is sent out,
we will provide you with a shipment tracking number at our own discretion.
This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification.So you do not have to email us asking if your package has been shipped.

Question: Are your product defective or seconds?

Answer: All of the products sold at our store are the new and top quality merchandise

Question: I am looking for Handbags goods that are not listed on your site,can you provide them?

Answer: If you are looking for handbags goods we don’t list on our site. Please click contact with us with a picture, a serial number or the model number of the goods.
The more details given, the easier and quicker to locate the goods in the factory.

Question: How do you ensure your products after I finish payment?

Answer: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products’name purchased, and amount, expiration date, probably deliver time.

Question: I ordered and recieved the parckage But i wish to change it for some other model,What are my options?

Answer: If you have made a mistake in ordering a wrong goods and wish to change for a different model,
we allow an exchange process within 3 days of receiving the goods and a $25 Handing & shipping cost will apply.

Question: Will the funds be paid immediately or after I get the goods when I purchase by Western Union?

Answer: The funds should be paid immediately by Western Union. If the products’quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.

Order questions

Question: How do I order?

Answer: To order a product just click ’ADD TO SHOPPING CART’ button, located near product’s picture. You can find the goods ordered in the shopping cart item.
This will then commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details.
Once your order has been processed you will receive an email confirming your purchase. Shipping costs are out of your consideration and we are responsible for it (except the returned goods)

Question: How do I choose the correct size and style?

Answer: Refer to our pictures and the description for extensive information about our product.

Question: Can I get more discounts?

Answer: Our products are sold at low prices. There are usually no discounts. If you have questions please contact us.

Question: When will I receive my order?

Answer: Your order is shipped by Epacket/China Post Registered Air Mail .(If fast shipping is required, additional DHL / EMS shipping charges can be paid.)
Orders should arrive to you in 3-25 business days from the date your order was shipped.In some cases, due to international customs it can take longer, please check with your local customs authorities to find out the time estimates for receiving international parcels. Delivery times may be longer during the January- February period. (*Estimated time only, may vary).in order to help you to tracking your order, we will offer the tracking number to you as soon as possible.

Question: Which countries do you ship to?

Answer: We ship world widely.

Payment questions

Question: How can I pay for my order and how secure is it?

Answer: PayPal can be used directly through the website, safe and fast.
You can pay for your order using the debit card and Credit Cards now. At present, we can accept Master Card, Visa Card, American Express Card, JCB card. In addition to that, we also accept the western union . PayPal; please contact our service staff asking the payment account before your order. Meanwhile, we will send an email containing the payment account to you for your convenience to do the payment. After receiving your payment, we will confirm the order information with you and arrange the shipping.

Question: Currencies in the website?

Answer: Orders should arrive in 3-15 business days from the date your order was shipped. Delivery times may be longer during the January- February period Shipping costs are in our responsibility.

Question: Is it safe to buy from your website?

Answer: If you have any doubts about shopping online, you’re right to be cautious. Here’s some key information about our website to give you more confidence in starting shopping with us.
1, All the products you buy from our website are covered by a 14-days-refund and 14-days-exchange guarantee. All products have passed strict inspection before they go out and also we will have a secondary inspection before shipping, which is one additional level of quality over and above what is done in the factory.
2, You are supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing.
3, Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that’s needed for smooth clearance through your country’s customs.
4, The information we collect from you is used only to process and ship your order. We are serious about protecting our customer’s personal information. We will not sell, rent, trade or give away individual personally identifiable information entered on this site to any third party.

Quality Question

Question: What grade of quality products do you sell?

Answer: There are two quality grades of these bags :  1) top quality, 2) good quality (Different between quality grade is tiny differece on details, low quality & cheap bags didn’t list at here).
The secret of buy top quality replica bags is quality control, we will check your bag careful before send it to you. If want the best quality only, and can accept the price. you need told us before order.
We publish many repeat bag from different craftsman, so it’s in different price, maybe there are tiny difference in details, what important is make sure the stuffs you received keep same with our photos.

Question : Why I received an bad quality bag from other supplier? and it isn’t same with their photos ?

Answer: Some supplier show your original quality bags photos, but send the worst quality bags to you.

Question : What’s your guarantee to make sure what I received is absolute same with your images?

Answer: We can send quality control photos before shipping.(If you have this requirement, please let us know)
Paid customers : could request us take an actual photos of your item .
Unpaid customers : could request us take an actual photos of other customers item , if you want know quality of our bags.

Question: Why there are quality grade ?

Answer:  isn’t everyone can afford authentic bag, but someone even can’t afford an top quality replica stuffs.

Policy of Refund, Maintenance and Replacement.

Maintenance

We offer special promotional price for our products and they are special offers, so you need to ship them back to us directly to get your problem fixed.

Replacement

We offer replacement policy in the condition that there are some obvious quality problems of the items, you can come to our live support or send us an email and we will tell you how to solve the problem. You can choose a replacement of the same product or product of the same value. We will ship a new item to you once we get the item in question. However, you have to pay for the original and return shipping charges. And we are not responsible for returned products lost in post.

Refund

We will issue you a FULL REFUND once we have received the product in question. However, you have to pay for the initial and return shipping charges. And we are not responsible for returned products lost in post. Our website cannot give a full refund for quality problems such as:
“I have changed my mind on this product.”
“The product is not what I’d imagine it to be.”
“I don’t like this product after I have received it.”
We will deduct 15% handling fee based on your order total amount and give you a partial refund.
You cannot change or return the product if you don’t like the size and the color. Please choose the right size and color carefully before purchasing.

We will try our best to make sure the products shipped to our customers are in the best condition

If you have any comment and advice, don’t hesitate to contact us or email.
Welcome to yupoo.shop boutique outlet. Enjoy your shopping now!

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